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Trade and Contract Service Specialist

Posted Wednesday, October 24


Blu Dot




Position Function: To provide order management and customer service support for Trade and Office Dealer accounts. Contribute to the growth of the trade channel through the execution of exceptional customer service and support.


3-5 years of experience with direct-contact customer or client services
Bachelor’s Degree or equivalent working experience
Fluent in Microsoft Office Suite, and general CRM or ticketing system knowledge
Background in design or creative arts – experience within the furniture industry preferred
Work Performed Order Management:

Process all incoming Blu Dot trade and Dealer orders (and requested Quotes) and issue order confirmations to customer within 24 hours of receipt
Manage and enter all incoming returns and service order requests within 24 hours of receipt
Coordinate order shipping with customers; obtain contact info and correct billing addresses and provide expedited quotes upon request
Partner with AR to maintain accurate delivery billing records
Manage and ship all customer backorders where applicable
Maintain accurate and up to date customer and sales records in Great Plains and Magento
Alert direct supervisor to any inaccuracies found in GP, Magento or on regarding pricing, product information, inventory, etc.
Assist in customer driven order placement issues or service through Blu Dot Trade specific website
Account setup via applicable business software
Customer Service:

Represent and expand the customer’s connection to the Blu Dot brand through a personable and professional demeanor
Provide outstanding customer service by handling all merchandise returns and customer issues in a positive and expeditions manner
Respond to all incoming emails and phone calls within 24 hours
Log- in to trade line phone system during predesignated times, assuring availability during business hours
Communicate an in depth working knowledge of product construction and care to customers and aid them in selecting the best products for their desired functionality
Suggest additional items for purchase based on assessment of customers’ needs
Utilize problem solving skills to swiftly determine the best solution to service issues while remaining mindful of company policies
Provide customer quote and complete bid documents upon customer’s request and as required
Communicate in stock status and lead times to customers as requested
Provide assembly instructions to customers as needed
Provide catalogs, samples, and marketing materials to customers upon request utilizing our third-party swatch fulfillment site
Continually maintain order and efficiency of the email box via Help Scout
Communicate customer feedback to direct supervisor

Help with marketing functions such as newsletters and Trade mailings, with special attention given to the efforts of the new Trade Site
Assist in quality control efforts by requesting photos from customer of damaged or defective goods when necessary, properly noting issues in GP and Magento where applicable, and alerting the QC team and direct supervisor of elevated issues
Maintain company trade publication subscriptions
Other Duties:

Assist with company new customer prospecting efforts as directed
Stay apprised of industry trends and best practices
Attend and participate in Trade team meetings, as well as one-on-one meetings with direct supervisor
Attend and participate upon request quarterly company meetings as scheduled by executive team
Attend and participate in scheduled training sessions
Other projects as assigned

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.