We all talk about “serving the client,” “focusing on the client” and making it “all about the client.” What does that mean?
All jobs, no matter the product or service, must begin with a nuanced awareness of the end user, the client. Whether you are flipping burgers or designing and building a cutting edge skyscraper in the middle of a city, your understanding of the end user, the client, will determine your success.
In this highly interactive program, you will learn and practice skills that integrate service into every aspect of your life, both at work and at play. Each participant will have the opportunity to practice simple, but not easy, actions to develop service attitude and delivery. We will cover how each of your responsibilities, whether writing proposals, giving presentations, designing and building, developing business, and even assisting others in these endeavors, has service at its core.
The skills you will learn are not personality-based. Anyone can learn them and adjust them for a perfect fit. You will also learn how to coach others for these skills so that you can spread the spirt throughout your firm, your friends and your family. We might even have time to include the dog.
Those of you who have had the pleasure of attending one of Susan’s programs know how instructive and hilarious she is. You won’t want to miss this exciting opportunity. Be sure to spread the word and invite those you think would appreciate her candor, authenticity and humor, as well as the opportunity to learn how to supercharge your career and relationships by developing your service attitude.