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AEC Technical Support Specialist

Posted Tuesday, March 5


Life TIme - Healthy Way of Life




Position Summary

The Technical Support Specialist position will require working closely with the current support team to learn and develop a working knowledge of our products and software. This position will be responsible for the day-to-day and weekend support for our clients. Upholds the fulfillment of Life Time Fitness’ Mission Statement.

Job Duties and Responsibilities

Becomes an expert in proprietary technology products and services
Identifies, reproduces, and resolves technical problems as they relate to our technology
Provides training for clients on various Athlinks Products, including our timing hardware, and the registration and scoring platform
Provides daily technical support for clients through interaction via phone, emails and direct contact
Provides onsite event support and supplemental training
Seeks ways to improve current technology and business processes; includes gathering and disseminating client feedback, tracking key issues and contributing to product development cycle
Executes product testing

Position Requirements

Bachelor’s Degree in a related field
High technical aptitude
Working knowledge of Windows Networking
Proficiency with Microsoft Word, Excel and PowerPoint
Demonstrated ability to build and maintain positive, constructive working relationship
Must be willing to travel and work weekends